The mission of Touchstone Ticketing is to make available, a broad range tickets to various events and activities, to provide up-to-date and accurate information on events and activities, to offer promotions and special offers which will give added value to our customers, to ensure satisfied customers who are loyal and committed to using the services of Touchstone Ticketing.
In fulfilling this mission, Touchstone Ticketing will strive at all times to provide excellence in customer service which we see as the following:
We will deliver our products to you in the most efficient and effective manner. Please see our delivery policy to see the methods we currently use.
Educated and knowledgeable staff will be ready and willing to assist our clients with any information they need in order to facilitate their purchase.
Queries and requests for information will be handled within 24 hours of receipt
While we may not at all times be able to refund or exchange our products, we will make best efforts to satisfy our clients' requests as best we can. See our refund/cancellation policy for the guidelines.
Our staff will offer services in a fair manner that treats everyone with courtesy and respect, and staff will treat the query or complaint of every client with equal importance and urgency.
Our staff will use the knowledge of our services and capabilities to present alternatives whenever specific requests cannot be met
We will always welcome the comments of our clients regarding how well their expectations are being met
All requests for information will be considered confidential and such will never be discussed with a third party, except for the purpose of providing such information
Staff members will respond to inquiries with the best factual information available but will refrain from offering personal opinions or advice in response to queries
Our staff will always go the extra mile for a customer. A conscious effort will be made at all times to assist a customer in the very best way in order to fulfil an order or to resolve a problem
Complaints will be treated with urgency and will be looked at without bias. Our clients with complaints will be responded to within 72 hours of receiving such complaint and will be advised as to how the resolution of the complaint will be handled.
We will consistently upgrade our technology in order to provide our clients with the most effective solutions available in the industry.
Our clients may reach us by any of the following media: